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MARY WALLACE

    

FREQUENTLY ASKED QUESTIONS



Buying art online is becoming more popular.  If this is your first time you may have some questions or want to know more out about shipping costs, delivery times, etc. 

Feel free to email me or give me a call at any time. Contact details are at the foot of every page or on the Welcome page if you are using a mobile phone.
   
Can I commission a painting?      I am happy to discuss your ideas if you wish to commission a                                                   painting and will be delighted to hear from you.
                                                 Please get in touch.  +353868923606

Can I pay a deposit?                   A deposit of 10% ( minimum €50 ) will secure any painting;  
                                                 balance to be paid within three months.

Can I pay by instalments?          A down-payment of 30% ( minimum €50 ) with payment of 
                                                balance in instalments over 6 months can be arranged.

Where can I see your work?       All my work can be viewed online or by appointment.
                                                A selection of my work is on display at The Makers House Wexford,
                                                The Bullring Mall, Wexford.
                                                From time to time my work can be seen in various galleries and
                                                exhibition venues.
                                                I am happy to bring a chosen selection to your home by arrangement.

Please tell me more about
your medium & techniques?       Please read my Artist Statement. It will give you some insight into
                                                my inspiration, the media and techniques I employ. 
      
Can I receive news and
invitations?                               Of course. Subscribe to my newsletter to receive updates on new work
                                                and invitations to my exhibitions.

Can you design customised
cards and invitations?                Yes. I can design and customize cards, invitations and presentations
                                                using my artwork. If you have an event or special occasion like a
                                                wedding, birth announcements to more formal presentations I am
                                                happy to discuss your requirements.  

 
DELIVERY & SHIPPING
Delivery

Your order will be processed as soon as possible usually within 48 hours. You will be advised by email when it is dispatched. Most couriers and postal services deliver between 9am and 5pm and may require a signature on receipt. Online purchase does not include framing unless otherwise agreed.

Tracking your order

You can track your order once dispatched. A tracking code will be emailed to you.

Returns

If for any reason you are not entirely satisfied with your online purchase I will gladly offer you a full refund or exchange if you return the artwork within 7 days of delivery and I am happy with the condition of the returned item.

Please include with your return:

    • the reason for return

    • your name, address

    • email address

    • telephone number

The customer is responsible for the cost of return. I recommend that you use a reputable signed delivery service that insures you for the full value of the artwork as I am unable to refund any artwork lost or damaged in transit. The parcel remains the customer’s responsibility until it reaches me. Please keep proof of sending.

I have the right to refuse any exchange or refund if the artwork is returned in a condition whereby it is not saleable or is damaged.

This returns policy does not affect your statutory rights.

Privacy

Any information by which you can be identified when using this website and / or all data required by us for processing your order will be treated as strictly confidential and will not be shared with any third parties. You can read the full Privacy Statement here.